Announcements for 2024
~ Leaving home, traveling in a car, coming to the veterinary office, examination and restraint needed for procedures can be very anxiety provoking for both cats and dogs. It is our desire to achieve a fear free visit for your pet. Please ask about medications that are safe and can be given ahead of your pets visit to minimize fear and anxiety, making your pets visit less stressful for everyone.
~ With it being that time of year, where many are experiencing illness, we kindly ask if you are sick for any reason, to please utilize our curbside service. We will continue to offer this service so that we can keep everyone healthy. There is a large burden placed on you, our practice, and our partnering emergency services if we have staff out or if we have to close due to staff outage. Please also know that we are doing everything we can, to keep you safe as it pertains to your exposure with our staff.
~ With the weather being harsher now please don't hesitate to come right into the reception area vs waiting outside. The only exception to this would be if you are doing a curbside appointment. When you are having a curbside appointment, please come out of your vehicle with your pet to greet our staff as quickly as possible so our staff is not waiting out in the elements for too long.
~ For any surgeries or imaging appointments (x-rays or ultrasounds) please have your pet fasted for a full 12 hours before drop-off. So, an 8am drop-off patient would receive no food after 8pm the night before. If your pet eats at midnight the night before, imaging may not be valuable, or vomiting could occur with surgery. Withholding water is not necessary. Also, for surgeries, please have your pet defecate and urinate before drop-off whenever possible.
~ We do our best to get refills and medication requests done in a timely manner. Whether you are using our online request form or calling in for a refill please allow 24-48 hours for that medication to be filled. This is especially true when requests occur on Saturday's. Please try and request medications when you still have at least a couple days supply on hand to avoid your pet from going without. You can always schedule refills that get automatically shipped to you through our online pharmacy.
~ If you are an established client with a new patient, please fill out our new patient form and email it to reception at frontdesk@wvhcares.com along with any previous records before your visit. There is no deposit required for new patients that belong to existing clients. New patient forms can be found on our website within the new client tab.
~ In order to minimize loss of appointment availability for our clients, we have increased our "no show" or "cancelation less than 24-hour notice" fee to $50 per incident. Thank you for your understanding with regard to this policy, we want to be available for every patient that needs to be seen in a timely manner.
~ For those of you who use Heartgard Plus and Nexgard as their pets' monthly preventatives, there is now a combined once-a-month chew called Nexgard Plus. One product is more convenient and more economical. This product will be available in clinic and on the online pharmacy. All discounts will apply through the online pharmacy.