WVH would like to thank you for your continued support during this unprecedented time. We have received many messages of appreciation and for that, we are so grateful! Unfortunately, there have also been instances where our staff has been treated in an unacceptable manner. We understand that current events have increased everyone’s daily stress; however, we need clients to be respectful and kind toward all of our staff.
We have had to change many things at our practice in order to keep you and our staff safe during this pandemic. Many of these operational changes require more time and effort and can be frustrating for all of us. We are all anxious to get things back to “normal” but COVID-19 is far from gone. We will be continuing curbside care indefinitely for your safety and ours. Despite all of these changes, our main focus is still providing your pets with the highest quality of care. We understand that it can be frustrating to wait on hold, for a call back, or for your appointment to start. But while you are experiencing this inconvenience we may be comforting a grieving owner, helping a stressed animal, disinfecting our large building, or dealing with an emergency we could not have predicted.
We also understand that it is frustrating and stressful when we do not have any available appointments. We reserve a certain number of urgent care appointments each day that are available on a first come first served basis. If these are full we may direct you to a local emergency room so that your pet can get the care it needs. This is not ideal and we do not want to send you elsewhere. But the staff of WVH will always prioritize your pet’s health and well-being. So do not berate us while we do everything we can to care for your pet. Please be kind and respectful to our staff.
Please note that our current hours of operation are Monday - Friday 8am - 5:30pm (closed from 12pm - 1pm) and select Saturdays from 8am-2pm. Please visit our website for curbside check-in procedures, which can be found here. Please continue to utilize our online pharmacy for medication, prevention, and prescription food refills. You can easily access the pharmacy from our website here. If your pet is overdue for vaccines or their annual exam, we are currently scheduling these routine appointments 3-5 weeks out. However, we will continue to refill your pet’s prescription food, prevention, and medication.
Thank you for your continued patience and understanding during this time.